Employee engagement can be defined as a measure of the emotional commitment of employees to the organization and its values, and their willingness to invest – at their own discretion – additional effort to help the organization achieve its goals. Engagement is seen as a long-term social contract between the employees and the organization – a two-way process where the organization commits and cares for the employees, who in turn give commitment and effort back to the organization.

Put simply, engagement will benefit your organization. In fact, hundreds of studies have shown that engaged employees are more productive, deliver better customer service, are more innovative, and are more likely to remain at your organization. With this in mind, most organizations are already doing something about engagement – albeit with varying degrees of success.


everybody agrees
82% of the 7 000 companies surveyed are already measuring engagement at least once or more per year
Predictions for 2017
Bersin by Deloitte


engagement stagnant
Only 31% of U.S & Canadian workers were engaged in their jobs – a figure that has barely budged over a decade
State of the American Workplace
Gallup 2017


focus on managers
Managers account for at least 70% of the variance in employee engagement scores across business units
Want to Improve Productivity?
Gallup 2018

Setting a Baseline for Engagement

Engagement BaselineThe organizational engagement journey usually starts at what Josh Bersin describes as Engagement 1.0 (link): company-wide annual engagement surveys accompanied in a lot of cases by carefully-crafted engagement action plans and management feedback sessions – which are then followed-up with annual or bi-annual remeasure surveys for comparison and benchmarking purposes.

Mindset’s Flow@Work™ engagement survey (click here for more) is the perfect tool to help set an engagement baseline at your organization. Flow@Workis specifically designed as a diagnostic engagement survey, and will provide you with an in-depth perspective of the engagement performance-health of your organization. The survey not only measures the results (i.e. whether you have a performance or engagement problem at your organization or not), but it also measures the factors which inhibit or drive those results so you know where to focus and what needs fixing.

Flow@Work– together with the Engage platform – will provide you with both the context and tools to initiate targeted interventions that will have a sustainable impact on performance levels and overall productivity in your organization. Flow@Work™ and the Engage platform will help you to:

  • Focus your Approach – the survey will provide you with insight into the activities and drivers that impact employee engagement and performance at business unit and demographic level at your organization. It will help you to diagnose areas of risk and to isolate performance problems, as well as providing you with a better understanding of what drives talent retention and employee loyalty.
  • Set a Benchmark – the survey will enable you to monitor, and track over time, the impact and progress of any changes or interventions that you have instituted. This will make targeted interventions much more effective.
  • Quantify the Benefits – by correlating the Flow@Work™ survey results with other types of business metrics (e.g. customer satisfaction, absenteeism, defects or injury statistics), you will be able to quantify the competitive and financial gains – and ultimately the return on investment – incurred by the engagement interventions undertaken at your organization.

Tracking Engagement as a Psychological State over Time

The question, however, is whether an annual engagement survey is sufficient to really make a sustainable dent in engagement levels, particularly in the dynamic modern organisation where constant change is a given? This is compounded by the fact that engagement is technically a psychological state that employees can be in when they are performing their work roles – a state that is not necessarily stable over time, with employees moving in and out of the state in response to changes in their work environments.

An annual survey is like a snapshot – it asks employees how engaged they feel at that point in time, it does not tell you anything about how often they were engaged over the past few weeks or months. Nor does it tell you anything about how engagement fluctuated at a particular business unit in response to a leadership intervention or a policy change or such. One way to get a more accurate and up-to-date picture of the state of engagement in your organisation would be to use pulse or mini surveys to measure different aspects of engagement on a quarterly or even monthly basis. In the illustration below, the annual survey’s 9 questions are split into different groups and measured via pulse surveys on a quarterly basis.

Pulse engagement

Measuring engagement on a more regular basis will provide you with a more accurate and up-to-date picture of the state of engagement in your organisation, and will enable managers to more effectively drive engagement in their business units. The good news is that running a series of pulse surveys in Engage SURVEY is a breeze, particularly if a diagnostic survey has already been conducted so the survey participants and survey model have already been captured. Running a pulse survey is as simple as picking the survey questions and selecting the participants. Pulse surveys that are in addition targeted at specific business units and that measure specific facets or dimensions of engagement and related will help you to track and monitor the impact of engagement interventions at all levels.

The Engaged Organizational Experience™

Although annual surveys serve as a good baseline for measuring and comparing engagement levels, moving the engagement needle on a sustainable basis will require a more involved approach that will ultimately result in a change in leadership behavior. For engagement to be sustainable over the long term, it has to be approached strategically, creating an organizational culture and collaborative work environment where employees are genuinely involved, looked after, and cared for. Sustainable engagement, however, also requires employees who have taken ownership of their engagement, and transformational leaders at all levels of the organization who have developed habits of action around ensuring employees are happy, hardworking, and remain committed to the organization.

This is where Mindset’s Engage platform and Engaged Organizational Experience™ approach comes in. The combination has been specifically designed by a team of organizational psychologists and data scientists to help organizations instil engagement with the minimum effort as an organizational way-of-life.   

Create a conducive work environment
Set a baseline with the Flow@Work™ engagement survey and diagnose and address the issues that drive engagement (more...»)

Employee engagement experience

Track engagement at business unit level
Measure and track the impact of engagement interventions with regular and ad hoc pulse surveys at business unit level (more...»)

Change leadership behaviour
Equip managers at all levels with the data, tools and know-how to take ownership and drive engagement in their teams

Get employee buy-in
Empower employees with individualised engagement reports so they can own their engagement

The Engaged Organizational Method

Mindset prepares you for success with expertly pre-configured settings, guidance, and tutorials to ensure the start of an effective engagement initiative, from survey design through data analysis and follow-up action planning. We make sure everyone understands the story the data tells, and guide them to actions and behaviors that position each person, and the organization, for success.


Engagement as a way of life in your organization requires a focused engagement program designed to drive a change in behavior at all levels. Our out-of-the-box content and method-based tutorials will provide you with just the guidance you need to launch an effective engagement initiative in no time.


surveys made easy

Step-by-step instructions for effective survey campaigns that won’t leave you trying to justify your budget next year


more resources

Online guides, how-to videos, workshop tutorials, and training material that will make any leader an instant hero


expert advice

24-hour email support and assistance with survey designs, analysis of survey results, feedback reports, and more


Changes in employee behavior that drive engagement only occur when everyone understands what they need to do differently and how they fit into the bigger picture. Once the first survey process is completed, you will have the necessary resources to provide everyone within the organization with that big picture, and how their efforts fit into it. No one is left wondering what they should do next on the journey towards sustainable engagement.


organizational insights

Engage ANALYTICS and Engage INSIGHT will provide you with organizational-level insights and best practices to address the issues that impact engagement


leadership best practices

Engage INSIGHT will equip managers at all levels with the expert guidance and best practices recommendations they need to drive engagement in their business units


personalized insights

Engage PERSONAL will reward and empower your employees with the personalized feedback and targeted recommendations they need to own their engagement


For more information, click on a sub-menu item at the top of the page⇑ or in the right margin