1. Understanding Surveys

Survey Essentials

The Survey Essentials section will provide you with essential reading material and context regarding the steps necessary to plan and run a successful survey campaign.

The Survey Process & Communications

Summarizes the different activities that happen before, during and after the survey - from preparing and testing a survey to running, closing and publishing the survey results.

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Using Survey Models

The Using Survey Models section will introduce you to survey models as the basis of both diagnostic and pulse surveys, and will show you how survey models can be cascaded and shared between different parts of the organization.


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