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Our approach with the COVID-19 Organizational Wellbeing series of pulse surveys – which is free for organizations of any size – is to address both the practical concerns of workers and their ability to meet their objectives, while maintaining social distancing. A phased, multi-week survey process allows team members to quickly provide leaders with information about the challenges they face in specific areas while adapting to the new way of work – without demanding more of their time than is absolutely necessary.
The phased pulse survey process begins at the tactical level first to ensure that individual employees have what they need to succeed in the new context for work. Once these initial problems and barriers to effectiveness have been addressed, progressive pulse surveys will help to address longer-term strategic barriers to success. And if organizations are already further down the path, they can jump into the pulse survey series at whichever point is valuable.
The pulse survey series uses a number of carefully selected survey questions to measure the fluctuations and changes to the outcomes or state of organizational wellbeing in your organization or business unit over time. This will be summarized via an Index Score in the analytics dashboard.
The pulse surveys also measure the drivers or factors that contribute or impact the organizational wellbeing of your organization or business unit during the COVID-19 pandemic. The drivers and related survey questions will be updated over time to reflect changes in the fast-changing pandemic situation. The following drivers will be covered in the first couple of pulse surveys:
Organizational wellbeing will be measured on an ongoing basis with each subsequent pulse survey over the course of several months, with trends shown in the analytics dashboard. This will allow you to track and address problems as they happen.
The COVID-19 Organizational Wellbeing survey model and related pulse survey series will be adapted and expanded over time in response to feedback from our user community to reflect changes and developments in this unprecedented and unpredictable time for organizations globally. Our current thinking with respect to themes for the first few pulse surveys is outlined below.
The first pulse in the series focusses on the needs of your employees and the resources they will require during the transition. It will allow you to measure how your employees are dealing with the crisis and rapidly address any barriers to productivity.
The second pulse in the series addresses the challenges of developing and sustaining healthy patterns of remote work over a longer period of time. This will allow your organization to thrive through adversity by maintaining a healthy workforce.
The third pulse will attend to improving team functioning at a distance. It aims to help new and well-established virtual teams function more effectively in a way that extends beyond the current pandemic.
The fourth pulse in the series helps your organization home in on any barriers to long term engagement for employees. Adapted from our peer reviewed Flow@Work model, it will provide clear insight into building a sustainable culture where employees flourish.