Organizational Wellbeing Survey Model


The COVID-19 Organizational Wellbeing series of pulse surveys and questions have been created by a team of I/O Psychologists from different organizations collaborating in a good-faith effort. The survey themes and related survey questions will be updated and expanded on an ongoing basis to reflect the latest developments in the fast-changing pandemic situation. 

 

    Pulse
Index (state) Survey Question #1 #2 #3

Organizational wellbeing
Ability of the organization to create an environment for employees to flourish and be productive

   
How connected do you feel to the purpose of your organization during this time? x x x
Do you feel that you receive the necessary support from your organization during this time? x x x
How well are you coping with this new way of working?  x x x
Do you believe that your organization has communicated openly and transparently during this time? x x x
Drivers Survey Question #1 #2 #3

Employee wellbeing & health
Individual ability to cope with the current situation and maintain healthy levels of stress and perspective

 
Are you having any trouble focusing and concentrating on your work during this time? x    
Does the COVID-19 pandemic make you feel anxious? x    
How well do you feel physically during this time?   x  
Do you have someone you can talk to about your thoughts and feelings outside of work during this time?   x  
Do your team members show respect for each other?     x

Work environment & tools
Availability and suitability of infrastructure and tools to perform effectively

 
Do you have what is needed (tools, internet connectivity) to work effectively from home?    
Do you have a work space set up at home where you can focus, concentrate and do your best work?
x    
How physically safe and secure do you feel in your home-working environment?   x  
Given the tools you currently have access to, are you able to effectively collaborate with your team?     x

Adapting to way of work
Adaptability of employees to the new way of work

 
How productive are you now, given the current circumstances? x    
Do you have enough flexibility in your work schedule to allow you to care for your family/dependents? x    
To what degree have you managed to establish a routine that helps you to stick to your regular work hours?   x  
Are you able to disconnect from work after hours?   x  
Do you think your team is working together effectively at this time?     x
How often do your team members ask and give each other feedback?     x

Role clarity & alignment
Individual clarity regarding role expectations and contribution to team and organizational goals

How well do you know what is expected of you during this time? x    
How confident are you that you can do what is expected of you when working remotely? x    
Do you think your team is clear on what is expected of them during this period?   x  
How effectively do your team members communicate with you regarding their expectations?     x

Collaboration & teamwork
Levels of cohesion, trust and mutual support between team members

To what extent do you feel that your co-workers and colleagues are supporting each other while working remotely? x    
Do you believe that your team members are doing what is expected of them? x    
Do you trust your team to have your best interest at heart?   x  
If you were feeling overwhelmed, how comfortable would you feel reaching out to your team for help?   x  
Do your team members regularly share information in a positive way to help keep up morale?     x
Does your team take time to review past performance and plan future actions?     x
Do you feel that your contributions are recognised and valued by your fellow team members?     x

Management support & leadership
Perception of managerial support and leadership credibility

Do you feel that your direct manager is providing you with enough support at this time? x    
Does your direct manager keep you sufficiently informed and up to date with what is happening in the organization? x    
If you were feeling overwhelmed, how confident are you that you could have a productive conversation with your direct manager about it?   x  
Open-ended: Is there something that your direct manager could do to support and help you to be successful in working from home?   x  
How often do you receive general updates about organisational progress?     x
Do you feel that your contributions are recognised and valued by your direct manager?     x

General feedback
Open-ended free-format comments and feedback

Open-ended: Are there any other issues or challenges that are making it difficult or impeding your work at this time? x    
Open-ended: Finally, is there something that has cheered you up or made you laugh recently, in spite of all the news, that you want to share with your colleagues? Your privacy will of course be maintained. x    
Open-ended: Finally, is there something that has made you feel gratitude and/or thankfulness recently? It does not have to be work related!   x  
Open-ended: What do you think are the biggest risks to effective performance your team faces in the next 3 months?     x