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Technical Guide & Help File

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Survey Model & Questions

The Survey Model & Questions page will provide you with a bird's-eye view of the survey model, with the survey questions grouped per Indicator and Driver construct (Flow@Work survey) or per survey topic (custom surveys).

  

7 questions menu

The survey scores will be displayed according to the active business unit, engagement level and demographic filter (see Filtering Survey Responses) and the survey dataset that has been selected (see Survey Models & Datasets):

7 questions 1

 

1. Current survey’s score for the selected business unit(s) – displays the score of the construct/topic or survey question of the survey dataset that was selected as the Current survey (based on the active demographic filter). See Survey Question Scores for more on how the scores are calculated. The number of respondents (survey sample size) and total number of employees (survey population) for the selected business unit(s) and demographic filter will be shown below the survey score.
2. Previous survey’s score for the selected business unit(s) – displays the score of the construct/topic or survey question of the survey dataset that was selected as the Previous survey (based on the active demographic filter). A green arrow highlights the fact that the Current survey score is higher than the Previous survey score by the number at the right of the arrow (i.e. 6 in the example below), and a red arrow that the Current survey score is lower than the Previous survey score.
3. Current survey’s score for the organization – same as (1) above, but displays the organization’s overall score for the construct/topic or survey question (based on the active demographic filter).
4. Benchmark score – displays the benchmark score (if available) for the construct/topic or survey question.
5. Sampling error – displays a colored indicator of the sampling error for the business unit. Hover the mouse over the sampling error icon to open a popup with a short explanation (see Sampling Errors for more on this).

 

The survey constructs/topics will by default be shown in a collapsed state – click on the arrows to expand or collapse a survey construct/topic. Survey constructs/topics with open-ended questions will have a text analytics speech bubble icon next to the survey construct/topic description, with a number underneath to indicate the number of open-ended responses that have been submitted.

 

7 questions 2

 

Clicking on the arrow next to the survey construct/topic description will expand the window to show all the survey construct/topic’s survey questions. Open-ended questions will be highlighted in blue and will show the number of open-ended comment-type responses.

 

7 questions 3

 

Click on the arrow at the right of the open-ended question bar to open the Text Analytics panel and to view the open-ended responses. The Text Analytics panel will allow you to view, filter by unit/sub-unit and/or demographics qualitative comments and responses to open-ended questions – if such questions have been included in the survey, and to do keyword searches.

The responses will be sorted from high to low according to keyword frequency. An English dictionary is used as the basis for keyword sorting and to identify and exclude stop words in the English language, e.g. 'and' or 'the'. A future release will make provision for thematic and/or sentiment analysis.

  

7 questions 4

  

Keywords will be listed in a keyword list as well as in a word cloud, and will be sorted from high to low (keyword list) and large to small (word cloud). To select a keyword, simply click on it in the keyword list of word cloud. The Comments table will be updated with the responses that contain the selected keyword, also sorted from high to low frequency.

The responses can also be filtered according to one or more words that have been entered into the search field. Searches can include more than one word, separated by spaces (e.g. performance bonus), and can also include parts of a word (e.g. perform will find perform, performs, performed, performance and more). Toggle the Exact match option to do a partial search, e.g. for all open-ended responses that contain the word 'perform'.

Please note that no open-ended responses will be shown if a business unit received fewer survey responses than the anonymity threshold for open-ended responses.

   

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