Engage Logo Analytics Small White

Technical Guide & Help File

Tutorial

   

   

   

online help micro

Summary of Survey Results

The Summary page will provide you with a convenient overview of your survey results – from average scores per survey construct/topic, and top/bottom scoring survey questions, to a heatmap of the survey scores of the top-level business units, the survey scores per demographic category, and the survey participation rates. The content has been structured such that it can be used as the basis for survey-related feedback – whether in real-time by means of the analytics dashboard, or via PDF files that can be generated with the click of a button.

  

5 summary menu  

The Summary page shows the survey scores by means of bar graphs, as illustrated below:

  

5 summary intro2

  

1. Current survey’s score for the selected business unit(s) – displays the construct/topic or survey question’s score for the survey dataset that was selected as the Current survey (based on the active demographic filter). See Survey Question Scores for more on how the scores are calculated.
2. Benchmark score – displays the benchmark score (if available) for the construct/topic or survey question.
3. Comparison to the previous survey’s score for the selected business unit(s) – shows how much the Current survey score for the construct/topic or survey question differs from the score of the Previous survey (based on the active demographic filter). A green arrow means the Current survey score went up (is higher) than the Previous survey score by the number above the arrow (i.e. Previous survey score of 48 in the example below). A red arrow means the Current survey score came down (is lower) than the Previous survey score.
4. Distribution graph – displays the number (percentage) of respondents who selected either the most favorable Likert options (green bar) or least favorable Likert options (red bar). See Survey Question Scores for more on how the distribution graph’s percentages are calculated.
5. Current survey’s score for the organization – displays the construct/topic or survey question’s score for the survey dataset that was selected as the Current survey for the organization overall (based on the active demographic filter).
6. Click to navigate – click on the arrows to navigate to the Survey Question page for more detail regarding the construct/topic or survey question.
7. Survey participation & sampling error – number of respondents (survey sample size) and total employees (survey population) per business unit , as well as an indicator of the sampling error for the business unit. Hover the mouse over the sampling error icon to open a popup with a short explanation (see Sampling Errors for more on this).

For an overview of survey models and survey datasets, please see the Survey Models & Datasets section.

Flow@Work Engagement Survey Results

Surveys that are substantially based on the Flow@Work engagement survey, or which at least included the Willingness and Commitment indicator constructs, will have a separate State of Employee Engagement section where the engagement levels and indicator scores are summarized.

State of Employee Engagement

Summarizes the engagement indicator scores or rather the outcomes of engagement, i.e. how engaged the organization or business unit is. 

5 summary ind boat

Engagement Levels at the Organization

Summary of the engagement levels at the organization or business unit, including a breakdown of the number of respondents per engagement level, and comparisons to previous surveys and the benchmark (where applicable).

5 summary ind graph

Distribution of Engagement Levels

Scatter graph that graphically maps the engagement levels of the organization and business units by means of the Willingness and Commitment indicator scores, with Retention shown separately as a bonus.

Click on the arrow at the bottom/right of the panel to navigate to the Indicator construct section of the Survey Questions page.

5 summary ind heatmap

Heatmap of Engagement Levels per Business Unit

Comparative heatmap that shows the engagement levels and engagement indicator scores (Willingness and Commitment) per high-level business unit.

Click on the arrow at the bottom/right of the panel to navigate to the Heatmap page for more detail.

 

Engagement Drivers

This section reports on the aspects in the work environment that have a direct impact on the levels of engagement in the organization. 

5 summary driver sum2

Summary of Engagement Drivers

Bar graph with a summary of the engagement driver scores, with the 2 top-scoring drivers highlighted in green, and the 2 bottom-scoring drivers highlighted in red.

Click on the arrow at the bottom/right of the panel to navigate to the driver construct section of the Survey Questions page.

5 summary driver detail

Breakdown of Engagement Drivers

Detailed scores per engagement driver, including the scores for the Current and Previous surveys (where applicable), distribution graphs and sampling errors.

Click on the arrows at the right of the distribution graphs to navigate to the driver’s section of the Survey Questions page.

5 summary driver heat

Heatmap of Driver Scores per Business Unit

Comparative heatmap that shows the engagement driver scores per high-level business unit.

Click on the arrow at the bottom/right of the panel to navigate to the Heatmap page for more detail.

5 summary driver top

Top/bottom Scoring Engagement Driver Survey Questions

Summary of the 5 survey questions with the highest scores, as well as the 5 survey questions with the lowest scores.

Click on the arrows at the right of the distribution graphs to navigate to the Survey Questions page for more detail.

 

Custom Survey Results

Custom surveys, such as a Values or Culture survey, will not have engagement indicator or driver sections, but will instead have a section where the survey’s scores are grouped and displayed according to the survey topics (constructs). 

5 summary custom sum

Summary of Scores per Survey Topic

Bar graph with a summary of the survey topic scores, with the 2 top-scoring topics highlighted in green, and the bottom-scoring topics highlighted in red.

Click on the arrow at the bottom/right of the panel to navigate to the survey topic section of the Survey Questions page.

 

5 summary custom detail

Breakdown of Topic Scores

Detailed scores per survey topic, including the scores for the Current and Previous surveys (where applicable), distribution graphs and sampling errors.

Click on the arrows at the right of the distribution graphs to navigate to the appropriate section of the Survey Questions page.

5 summary custom heat

Heatmap of Topic Scores per Business Unit

Comparative heatmap that shows the survey topic scores per high-level business unit.

Click on the arrow at the bottom/right of the panel to navigate to the Heatmap page for more detail.

5 summary custom top

Top/bottom Scoring Survey Questions

Summary of the 5 survey questions with the highest scores, as well as the 5 survey questions with the lowest scores.

Click on the arrows at the right of the distribution graphs to navigate to the Survey Questions page for more detail.

  

Demographics and Survey Participation

Both the Flow@Work engagement survey as well as any custom survey will have a section where the indicator/topic scores are shown per demographic category, and where the survey participation rates are summarized. 

5 summary gen demo

Survey Scores per Demographic

Survey scores will be summarized via bar graphs for each of the demographic categories (e.g. Gender, Age Group) as defined in the Manage PARTICIPANTS module (see Edit Demographic Data for more). Each demographic category’s scores will be calculated and displayed per demographic attribute (e.g. Male, Female in the case of the Gender category). The survey scores of demographic attributes with insufficient responses (fewer than the anonymity threshold) will not be displayed (see Sampling Errors for more on this).

Please note that in the case of a Flow@Work engagement survey, the Indicator scores will be calculated and shown, and not the driver scores. 

5 summary gen part

Survey Participation Data

The number of survey respondents (survey sample size), a breakdown of the different response types, and the sampling error will be shown (see Sampling Errors for more).

Note: a sampling error of 5% or less means that the survey results are adequately representative, while survey results with a larger sampling error (e.g. 10% or 20%) may not be adequately representative of the group being surveyed, in which case the survey results should be interpreted (and used) with caution.

    

« Filtering Survey Responses Heatmap Analytics »