Thoroughly testing an online survey prior to going live with the survey is generally considered to be good practice. The Test emails menu item will allow you to send test emails to selected recipients, and to monitor the status and progress of test email completion:
|1.||Email sent – the date and time that email was sent;|
|2.||Email delivered – test emails were successfully delivered to the recipient’s mail server;|
|3.||Survey link opened – the recipients clicked on the survey links in the email and managed to open the online survey;|
|4.||Test survey completed – recipients successfully completed the test survey;|
|5.||Test email rejected – test emails that were rejected by the recipient’s email server, probably due to an incorrect email address;|
|6.||Dropdown toolbox – shortcut to the available toolbox functions.|
Testing the online survey links will enable you to:
To ensure that survey-related emails arrive timeously and that the analytics dashboard can be accessed after the completion of the survey, please consider asking your IT department or service provider to whitelist the following email senders and domains:
The Testers toolbox group in the side panel will allow you to add, edit, and manage test email addresses.
|Add one or more testers’ email addresses|
Click on the Add testers toolbox function in the side panel to open a window where the email addresses of testers can be added. Enter the email addresses on separate lines (do not include semi-colons or commas), and click on the OK button to save them.
|Delete a tester’s email address|
To delete a tester’s email address, select the email address (it should be highlighted in burgundy) and click on the Delete tester toolbox function in the side panel or in the toolbox dropdown menu.
The Test emails toolbox group in the side panel will allow you to send and resend test emails with survey links to one or all the testers.
|Send or resend an email with the test link to an individual tester|
To send or resend the test link to an individual tester’s email address, select the email address (it should be highlighted in burgundy), and then click on the Send/resend email toolbox function in the side panel or in the toolbox dropdown menu in the work area. The system will resend the test email to the tester, and the tester’s Email sent status (date and time) will be updated.
|Send test links to all testers simultaneously|
Click on the Send all emails toolbox function in the side panel to send the test email to all the newly-added testers who haven’t received a test email yet.
|Resend test links to all testers simultaneously|
Click on the Resend all emails toolbox function in the side panel to resend the test emails to all the testers in the list.
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